While
looking at the above image you may be mislead thinking it to be a fish market of
Howrah or the long queue in a ticket counter of CST of Mumbai. But it is
neither of the two. It is the view of SBI branch of Barpali.
Though the
working hours starts at 10.00AM, but you won’t find its staff on their
respective seats till 11.00AM. Its employees are absolutely lethargic and highly
indiscipline. The situation inside this branch is alarming like any other
branches of this public sector monolith. There is absolute chaos. In an average
every other day one account holder fights verbally with the bank staff for the
poor or lack of service in the branch. In the past one of its Branch Manager Late
M.R.Hanuman was a victim of hypertension and high blood-pressure caused while
working in this ill fated branch of Barpali. He expired during February 2007
within six months from the date of occupying the position of the Branch Manager.
Though the
branch has got three ATM machines, but most of the days they remain
un-operational either because they are not stuffed with cash or because of
internet link failure. Henceforth every account holder is forced to withdraw
money from the cash counter during the working hours. On any given moment of a
working day there would be around 30+ account holders standing in a queue either
to deposit or to withdraw the money. It consumes an enormous one to two precious
hours to withdraw money. It’s highly irritating especially when you languish
for hours together to withdraw your very own money. Think how bizarre it would
be for any service holder or a businessman to part this much of precious time
during the business hours of the day.
It is highly
disgusting when you step into its filthy ATM chamber adjoining the branch. As could be seen in the
photo the residents of Barpali are so vulgar that they spit the pan and guthka
inside the ATM chamber, while waiting for their turn to withdraw money.
Since the
beginning of the summer the main glass door of the ATM chamber is all the time
kept open, because the pull-back system does not work. What is the point when you operate two AC
machines inside it, while the door is open. The precious electricity of the
nation is being wasted for no reason. It is such a small fault they should have
replaced the equipment, if not getting a mechanic at Barpali to repair it.
A majority of
the readers might be looking at the scenario from the investor perspective. But
one need to look at the other side of the desk as well. Mr.Sanat Sahu the ABM
of the Barpali SBI branch defends the position of the branch by saying, there
are only seven officials of the bank to serve as many as 20,000+ saving
accounts. Apart from this there are 5,000+ term deposits and current accounts that
are in operations. When so ever any Government schemes or programs are
introduced there would be a plethora of new application forms to open the bank
accounts by the public to avail the benefits. This causes an uninvited extra
burden.
The major
cause of stepping of unaccountable customers to the branch is the non-use of
alternative payment gateways, be it the use of mobile banking, internet banking
or swapping of the cards. The reason for it is that, most of our account
holders are either illiterate or not tech savvy. The mass does not use either
net banking or phone banking.
Nevertheless
when you visit any private bank be it either the Axis, ICICI, HDFC or the IDBI
Bank at Bargarh you would be greeted with a smile at the reception by a lady
executive and most likely to be offered a cup of tea or a drink if you posses a
priority account. And this writer is enjoying such status quo unasked for the
past ten years, because he got a salary account of LIC of India with Axis Bank.
IFSC Code : SBIN0002012
Branch Code : 002012
NB : The
views expressed over here are personal and not targeted upon any particular
employee or the Branch Manager of the SBI, Barpali.
Cell# +918249314972
E.Kiran Mohan
C/o.Dr.E.R.Rao (MD)
Tehsil Chowk,
At/PO. BARPALI – 768 029
Dist. Bargarh, Orissa, India
Sabu Belen Intezar (SBI), Barpali
ReplyDeleteYou have compared the inefficiency, non-professionalism and non-functioning of SBI, Barpali with that of chaos of a fish market and the rush at the railways booking counter. But, the situation and working condition of the Bank is worse than that. Wandering through the chaotic fish market, even one gets one’s choicest fish at the end. One can avoid the rush of the ticket counter by opting for a net booking. But here in SBI, Barpali, you are not sure whether you will withdraw your money after standing and quarrelling with others in the long queue even the whole day.
When we go there to withdraw money, the arrogant and ignorant bank people will make you feel as if you have come for begging and they are generous enough to give you some charity out of their own pocket, forgetting that their salaries come from our money. The inefficient staffs, the insensitive management may be blamed for the plight, but the main reason is the silence and indifference of the customers. How long and how much more harassment the people of Barpali have to suffer before they demand for better banking facilities?
Thanks BarpaliDays for highlighting the plight and frustration of the people banking with SBI, Barpali.
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Definitely there are many problems with SBI Barpali at manpower as well as infrastructure level. To a great extent the situation is similar in every branch of SBI barring a few.I have my self stopped to visit the branch and managing my work with INB and ATM.Somewhere the management of sbi must rethink its approach in a crucial market like barpali otherwise they will certainly perish.Just hoping for the best.
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